TY  - BOOK
AU  - Tom Peters
AU  - Nancy Austin
TI  - A passion for excellence: the leadership difference
SN  - 9780006370628
PY  - 1985///
CY  - New York
PB  - "Random House,"
KW  - Industrial management--United States
N2  - "Demonstrates through numerous practical examples how superior customer service, innovation, and the competence of all members of the organization lead to distinctive achievement"
ER  -