TY - BOOK AU - Shirley Taylor ED - Shirley Taylor TI - "Model Business Letters, Emails ": And Other Business Documents SN - 9780273751939 PY - 2012/// CY - New York PB - Pearson KW - "Business communication Including business report writing, business correspondence" N2 - "For anyone who wants to communicate effectively in business,this is your complete reference guide for any form of written communication. Packed with over 500 sample documents, over 100 tips for better business writing and useful templates you can apply to your writing immediately, Model Business Letters will help you put the key rules of good business writing into action." ER -