TY  - BOOK
AU  - David Knights
AU  - Hugh Willmott
TI  - The reengineering revolution?: critical studies of corporate change
SN  - 9780761962922
AV  - HD58.87 .R4434 2000 
PY  - 2000///
CY  - London
PB  - Sage Publications Ltd
KW  - Reengineering (Management)--Great Britain--Case studies
N2  - The Reengineering Revolution reviews the significance of the Business Process Reengineering trend for management practice since the early 1990′s. Combining empirical and theoretical perspectives, David KnightsandHugh Willmott show how both term and practice shaped the recent widely adopted policies of `downsizing′, restructuring and emphasis on `process′ rather than task.  Well-known contributors analyze the impact of Business Process Reengineering in a number of settings: supermarkets and the food chain; the public sector; banks.  The theoretical history of Business Process Reengineering is also detailed in relation to ideas about bureaucracy, hierarchy, transformation and design
ER  -